PRIVACY POLICY
Effective June 9th, 2020
This Privacy Policy describes information that we may collect from you when you visit hitorex.com (the “Site”) or direct an inquiry to HITOREX LLC. through electronic means. This Privacy Policy explains how HITOREX stores, uses, discloses, or shares that information.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, do not access or use the site. By accessing or using the Site, you agree to this Privacy Policy. The Privacy Policy may change from time to time. HITOREX will post the modified version at this same URL. Your continued use of the Site after the Privacy Policy has been modified is deemed to be an acceptance of those modifications.
This Privacy Policy does not apply to information collected by third parties including websites that may be linked to from this Site. HITOREX is not responsible for the content or privacy practices of any non-HITOREX website to which this site links.
SHIPPING POLICIES
(for Retail Customers)
Thank you for taking the time to review our HitoZ-fashion.com order terms and shipping policy. It is always our goal to provide quick and quality service to all of our customers. However, we ask our customers to understand that most of our items are printed, stretched, sublimated, and/or framed to order. We don’t often rush our process as we want to maintain our unusually high-quality standards. We only ship to U.S. addresses. If you are asking us to ship outside of the U.S.A please contact our team.
NORMAL PROCESSING TIME
Our products are generally shipped within 1-10 Days, processing time varies depending the specific product order; most fine art products are made to order unless stated otherwise.
SHIPPING TO MULTIPLE ADDRESSES
If you need to ship to multiple addresses, please create a separate order for each distinct location.
SATISFACTION GUARANTEE
What if my order arrives damaged or defective?
1. Take a digital photo of the damaged item; include a photo of the box if it was also damaged.
2. Attach your digital photos to an email and send them to Info@hitorex.com with “Return” and your order number in the “Subject” box. Be sure to include your full name on the order, order date, order number, delivery address, item number/name, and a brief description of the damage.
3. You will receive an email within 1-3 business days to let you know that your return is being processed.
If the damage or quality issue is not apparent in the photo, we may request that you provide additional information or return the item before the return can be processed. We apologize for the inconvenience.
**Please note that due to differences in monitors, the colors you see on your computer may be slightly different on the print you receive.
What If I need to change my shipping address for my order?
Please contact us within 24 hours with your new shipping address. If the order has not shipped out, we can update the shipping address.
If your order has shipped, then we are not able to update the shipping address changes. You may contact the shipping carrier to see if the shipment can be rerouted.